IT 1000

IT Support Professional

Online Certification Training

This program is the ideal starting point for individuals interested in pursuing advanced IT certifications. Watch our program sneak peek below!

Connect with an Education Consultant today!

9  Weeks
Program Length
Avg. Starting Salary*
Comp TIA
Issuing Authority

This program is NOT available to residents of the following states: AR, LA, ND, NV, PA, RI, WI

Watch our IT Support Professional Program Sneak Peek!

MedCerts programs are developed with collaboration from our in-house production team, industry-recognized subject matter experts and our education technology design team. From interactive simulations, interviews with real world experts, game based learning and more, our Instructional Design education model is created to meet the needs of every type of learner.

IT support professional

Is IT Support Professional Training Right For You? Take The MedCerts Online Career Training Readiness Quiz

This fun, online quiz takes just 3 minutes to complete and provides you with a personalized report to find out if short-term online career training is right for you. The report identifies your strengths and social style, plus the training and positions you’re best suited for.

IT Support Professional Online Training

MedCerts Tuition Advantage

We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.

Monthly Payment Options as low as $346 Payment Plans for Every Student

Talk with an Education Consultant to pick the perfect payment plan, from paying in full to installments with interest rates from 0-12%.

Total Tuition $4,000 Pay in Full

The total tuition can be paid immediately or through a number of grant-funded or monthly payment plan options.


No Credit Check

Discover your eligibility without a credit check.

The pricing listed above for a monthly payment plan is an estimate for the cost of an 12-month payment plan including down payment. Final pricing is given at time of purchase and may vary from both pricing examples above.

MyCAA, Department of Defense Credentialing Assistance/COOL and Workforce Grants

MedCerts offers financial aid options through these government grant-funded programs – MyCAA, Workforce Funding (including WIOA), and Department of Defense Credentialing Assistance or COOL funding for the Army, Air Force and Coast Guard. Those eligible include Military Spouses; active duty Army, Reserves, and National Guard members; active duty Air Force, Air Force Reserve, Air Force National Guard, and US Space Force; active duty Coast Guard and SELRES members (enlisted and officers); or workforce-funded qualifying job seekers. Speak to an Education Consultant to see if you qualify.

What does an IT Support Professional do?

IT Support Professionals have a fundamental understanding of computer hardware, operating systems, computer application software, networking technologies and protocols. They regularly work with web browsers, identifying security risks, troubleshooting errors and system maintenance. Common job titles include IT Support Specialist, Technical Specialist, Help Desk Specialist, Network Support Technicians, Desktop Support Analyst, Sales and even Marketing Professionals.

Entry Level Jobs in the US
IT Support Professional will see available jobs grow 11.3% over the next ten years.
All available job and salary information is from Burning Glass Labor Insights and is updated annually to reflect industry changes.

What You’ll Learn
IT 1000
IT Support Professional

Our IT support certification program is perfect for the individual looking to take the first step on a pathway toward a career in IT. You will gain an understanding of the core components that make up the IT landscape and then advance into technical training. Plus, proper customer service skills. This IT Support training program is built of two courses: Fundamentals of IT and A+ Comprehensive.

In the Fundamentals of IT course, you’ll learn the basics of computer hardware, software, mobile computing, networking, troubleshooting and emerging technologies. Additional topics include configuring operating systems, file and folder management, networks and network configuration and the role of the OSI model in networking and troubleshooting. This course ultimately prepares students for the CompTIA IT Fundamentals certificate exam.

The A+ Comprehensive course provides training focused on the fundamentals of computer technology, networking and security. Plus, you’ll learn about cutting-edge technologies such as cloud computing and virtualization

After successfully finishing this program, you will be prepared for CompTIA’s A+ and IT Fundamentals (ITF+) exams and will have built a solid foundation for a long career in IT.

Show More
  1. Maintain, support and work efficiently with computers
  2. Understand the fundamentals of computer technology, networking and IT security
  3. Set up basic security, software updates and wireless devices
  4. Identify hardware, peripheral, networking and security components
  5. Know how to perform proper computer safety procedures and best practices
IT Professional Hero

Enrollment Requirements

  1. High School Diploma or GED
  2. Web browser with internet connection
  3. Course registration & payment

MedCerts-Covered Materials*

  1. Expert-led video based training
  2. Competency assessments
  3. National Certification exam fee

Student Services

  1. Dedicated Student Success Advisors
  2. Tailored support based on performance & behavior
  3. Exam preparation process
  4. 1 yr. post-program access to Career Center & Career Coaches

*The cost of all materials needed for this program are covered by MedCerts. They are not included in the tuition costs and the student is not liable for any costs or fees related to the above materials.

Required Courses
IT 1011

CompTIA IT Fundamentals

48 hours
3 Weeks

In this course, students will identify PC components, work with files and folders, and conduct basic software installations. This course will provide students with the fundamental skills and concepts required to maintain, support, and work efficiently with personal computers. In addition, it covers the essential skills and information needed to set up, configure, maintain, troubleshoot, and perform preventative maintenance of the hardware and software components of a basic personal computer workstation and basic wireless devices. Students will also implement basic security measures and personal computer workstation and basic wireless devices. Students will also implement basic security measures and implement basic computer and user support practices. 

    • Work with files and folders
    • Conduct basic software installations
    • Maintain, support, and work efficiently with computers
    • Setup basic security, software updates, and wireless devices
IT 2012

A+ Comprehensive

96 hours
6 Weeks

A+ Comprehensive is a complete and thorough review of all A+ learning objectives. In this module, students receive a blended learning approach that combines Security, Networking, Operating Systems, IT Operations, Troubleshooting, and Technical Support into one singular course. Students gain the necessary competencies of an entry-level IT professional. This course provides training focused on the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals. This course focusses on scenarios in which troubleshooting and tools must be utilized to resolve problems. Students gain critical hands-on experience through a comprehensive series of Performance Based Exam Prep Simulations. These simulations are a mixture of Operating System and Application Training Demonstrations, Interactive Graphic Windows Exercises, Interactive Command-Line Windows Exercises, and Interactive Configuration and Identification Exercises. The simulations are blended into the training, to provide reinforcement of topics, as well as to provide the critical “hands-on” learning experience necessary to gain competency.

    • Understand the fundamentals of computer technology, networking, and IT security
    • Understand operating system (OS) functionality and troubleshooting methodology
    • Identify hardware, peripheral, networking, and security components
    • Know how to perform proper computer safety procedures and best practices
    • Install, configure, upgrade and maintain PC workstations, the Windows OS, and SOHO networks
Code Course Duration
IT 1011 3 Weeks
IT 2012 6 Weeks
Total Program Duration 9 Weeks

IT Support Professional

Job Opportunities

Desktop Support Specialist

$35,000 – $65,000*
Estimated Salary

Help Desk Technician

$31,000 – $62,000*
Estimated Salary
Career Potential

Technical and Software Support Specialist

$33,000 – $73,000*
Estimated Salary


  1. This program is NOT available to residents of the following states: Arkansas, Louisiana, North Dakota, Nevada, Pennsylvania, Rhode Island, Wisconsin
  2. While MedCerts training and related target certifications may be accepted and/or approved by your state of residency, employers reserve the right to dictate prerequisite education, experience, or certification/licensure requirements for their positions. We strongly advise students to research target job posts from area employers and relevant state requirements, barriers, or restrictions prior to enrollment to ensure eligibility upon graduation.

IT Support Professional